· AimsTech appreciates its customers. The customer support staff always look forward to responding to customer queries and complaints. Customers can quickly contact AimsTech Team via calls, emails or just drop us a message on Instagram or Facebook. You can also contact AimsTech Team for any further details on Whatsapp also.
· All the products that we import are completely checked and examined by the Quality Control Department before they leave the warehouse so that the delivered products are damage-free and function properly. If anyhow still a client faces a problem with the specifications of the product, manufacturing defects or any other issue with the product, then you can avail the SEVEN days replacement policy always. There are some policies which should be followed:
· You cannot return or exchange your goods bought from AimsTech shop or website If the product is not experiencing issues mentioned above because AimsTech does not take responsibility for any other matter.
· If a laptop or any other product has any sort of physical damage or any type of physical issue then the customer MUST notify and inform AimsTech about the problem on the same day of shipment to get a replacement. Otherwise, AimsTech won’t take any responsibility.
· The defective, incomplete, damaged or broken product can ONLY be exchanged with the product having the same Model Number and Specifications. AimsTech is not responsible for exchanging the product for any other product. AimsTech is professionally associated with Multiple Cargo Companies; they deliver all our products.
· Some Laptops may have less warranty as mentioned on the card due to the time spent on transportation and sold laptops will not be refunded or replaced because of this reason. AimsTech does not take any responsibility for this issue.
· If the product is broken through mishandling, the customer cannot claim a replacement warranty.
· If unfortunately a customer receives different products or with different specifications as listed at our website and wants to replace it within Seven days, then shipment of both sides will be the responsibility of the buyer, and he/she will pay it from their pocket. AimsTech will not pay on your behalf.
· AimsTech will not entertain any queries of replacement of any product after 7 days from the purchase date
· All the company sealed products cannot be replaced at any cost.
· If the customer receives the product with some variation and agrees to use it, later it will not be replaced
· We advise to all our valuable customers to re-check the product specifications on the official manufacturer”s website as well so the buying process is could be complete without any snit.
· Pictures uploaded on the website are captured professionally, they may vary with the original product itself as its mentioned on most of the manufacturer”s website as well. No replacement requests will be entertained for this reason.
· Just give us a call or drop a message on Whatsapp for further details about your product and your return request at +92302-1142222. AimsTech Customer Support Service is always there to clear out your concerns, so feel free to contact us.
2) Warranty Claim
· AimsTech allows its clients to claim a warranty on the products, but there are some rules for claiming warranty that everybody needs to follow.
· One cannot claim warranty on any Speakers, Dead Laptops, Burns, Screen of laptops or tabs, Touch of the screens, Software, Adaptor, Battery, Accidents, Acts of God, thunderbolt, water, fire, public disturbances, voltage fluctuations or any situation beyond the control of AimsTech. AimsTech does not take any responsibility for all these issues.
· The Warranty will become null and invalid in case the ‘AimsTech product” was given to an unapproved service center for servicing. AimsTech shall not be responsible for compensations, claims, and damages that may occur from the unofficial repair of the products. Instead of getting it repaired from the unofficial service center, contact us.
· Customers cannot claim warranty via phone, the buyer must have the original receipt of the shopping, and without the receipt, buyer cannot claim his /her warranty. The warranty is valid only when the guarantee slip/card is accurately completed, and has the evidence of purchase consisting of first buying slip or invoice confirming the day of purchase, model and a serial number of the product.
· AimsTech holds the right to reject the warranty if the information of the sale has been eliminated or modified after buying the product from AimsTech.
· Warranty of any product can be claimed as per Manufacturer”s Terms and Conditions. Everybody has to follow the manufacturer”s rules and conditions. AimsTech shall not be accountable for the damage of any stored/saved data in products that are either fixed or replaced. AimsTech stores the power to make definitive decisions about problem resolution and the decent service option.
· It can take up to 15 to 60 Days for the warranty claim of any product. It depends on the location as well. Once AimsTech receives the product that has to be replaced or repaired, the service center will then repair the damaged part and examine the product. Once the product is observed to be performing at expected efficiency, the product will be given to the customer again. Everybody has to wait for two months approximately. Only claims within Conditions and Terms of the warranty will be considered.
· Note: Customer should handover the product to AimsTech with at least one month”s warranty left if it needs to be claimed internationally.
· For further queries and information, Email us at : info@AimsTech.pk